Shipping Policy

At NuzzlePaw, we’re committed to getting your order to you as smoothly and quickly as possible. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 3 business days after your order is placed.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that orders placed on weekends or holidays may begin processing on the next business day.

Estimated Delivery Time

Estimated delivery within the United States is:

7 - 13 business days after shipment.

Delivery times are estimates and may vary depending on the destination, carrier delays, weather conditions, holidays, or other circumstances outside our control.

Order Tracking

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Third-Party Fulfillment

To help us efficiently deliver orders to our customers, some NuzzlePaw products may be fulfilled and shipped by third-party fulfillment partners. As a result, your order may ship from a location different from our business address.

Regardless of where your package is fulfilled, NuzzlePaw remains your point of contact for questions regarding your order.

Incorrect Shipping Address

Please review your shipping information carefully before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible at contact@thenuzzlepaw.com

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Delayed Orders

Occasional carrier or fulfillment delays may occur.

If your order experiences a significant delay, please contact us at contact@thenuzzlepaw.com, and we’ll be happy to help you check its status.

If we are unable to ship your order within the timeframe communicated to you, we will provide appropriate options regarding the delay or cancellation of your order.

Lost or Missing Packages

If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us at contact@thenuzzlepaw.com.

We will work with you and the shipping carrier or fulfillment partner to investigate the issue.

Multiple Packages

In some cases, products within the same order may be shipped separately. If this occurs, you may receive more than one tracking number.

You will not be charged additional shipping fees because an order is delivered in multiple packages.

Questions About Shipping

For questions about your order or delivery, please contact:

NuzzlePaw Customer Support
Email: contact@thenuzzlepaw.com

We’re happy to help.